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  • » Wedding dress stores
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    •   Home » Faqs
    1) Authentic or Replicas
    We have the responsibility to tell you our products are not authentic, they are replicas, just a copy of the real brand, so such a discounted price. But you can rest assured that our product's quality is very well, they are the similar as the authentic. We produce them with the same material as the original production. We are an honest business. Don't want to cheat you. We hope you will understand.

    2) How about the quality of the products?
    Our store Inc. experienced in online sale area for more than 3 years, we focus on the "highest quality with lowest price". Products from purchasing raw materials to production levels have been established quality control checks and tested before they are put on the market. We maintain a lot of clients around the world. We believe our business maintain long term relationships with our clients.

    3) About the shipping fee
    Order total price is over $120 the shipping is free. Below $120 should add some shipping fee for your order according to your country. So when you place your order, please don't forget to choose your country. Like this, you can get the correct price.

    4) About the customs tax
    Some of our customers may query about the customs clearance. You don't need to worry about that, we have long experience on export, we can let our products pass the customs by our special way, we guarantee that the items will be sent to you safely.

    5) What to do if the product you ordered is out of stock?
    Since the large quantity of goods are shipped from our warehouse, sometimes temporary out of stock may happen, in this case we will contact you as soon as possible, you may choose what to do from the following suggests:
    1. If the goods will arrive in a week, you may choose to wait for the goods.
    2. If the goods will take long time to arrive, you may choose to change the other products.
    3. You may reselect the same price product.
    4. You may give your idea and discuss with our server.

    6).Can I track my package on-line when I paid? How long I can get my stuff?
    Yes, when we sent the goods, we will give your tracking NO. to you, you can track your package on-line after 1-2days, and delivery time varies depending on your location and shipping method, but most packages arrive in approximately 3-7 business days.

    7).Where are you located in? Where the goods ship from?
    We are located in China. Usually we ship from Shanghai, China. Sometimes we will ship from other place.

    8) Is your website secure to order from?
    We guarantee to provide 100% security payment environment' cooperating with the well-reputation payment company IPS.com, this company use the SSL encryption to protect your personal and confidential information. It simply adds security to the entire stream of data between your internet browser and our system, therefore, giving you a sense of confidence in providing us with your card number. In addition, we use internet fraud screening to protect credit card transactions. So please do not worry that your personal or credit card information will be released.